This is the English translation of the Connu Privacy Policy. Connu is operated by a Brazilian company and is subject to the Brazilian General Data Protection Law (LGPD, Law No. 13,709/2018). If the two versions differ, the Portuguese version prevails.
Connu is a CRM and customer service platform that brings businesses' conversations with their customers together in a single dashboard.
Responsible company: Connu Sistemas Ltda, registered under CNPJ
69.154.850/0001-40, located at Av. T-10, nº 208, Quadra 117, Lote 10/18, Sala 911,
9th floor, Edifício New Times Square — Setor Bueno, Goiânia/GO, Brazil, CEP 74223-060.
Contact: contato@connu.online
Client businesses connect their own customer service channels to Connu — such as Instagram accounts and WhatsApp Business numbers. Based on that authorization, Connu receives the messages sent to those channels, organizes them into conversations and allows the business's team to reply from the dashboard.
With respect to end users' messages, the client business is the controller of the data and Connu acts as a processor, handling the data according to the client business's instructions.
When a business connects an Instagram or WhatsApp Business account, we receive:
We do not collect follower lists, posts, likes or any content beyond the conversations of the connected channel.
Artificial intelligence. Some Connu features use artificial intelligence: answering the team in the dashboard assistant, summarizing and translating conversations, reading the amounts in attached quotes and contracts, suggesting tags for photos, preparing reports and alerts for the team, improving the automated service's replies based on previous conversations, with review by the team, and, when that service is turned on, handling the first contact on WhatsApp. When audio transcription is turned on, audio messages are also transcribed by artificial intelligence. For each task, the content needed — which may include messages, name, phone number, photos, audio and documents — is sent to an artificial intelligence provider, which processes it and returns the result. These providers do not use the data to train their models and delete it within 30 days, unless they need to keep it longer because of a legal obligation or to investigate abuse. The automated service's replies are recorded in the conversation, and a team member can take over the conversation at any time.
We do not sell personal data and do not use it for third-party advertising.
We process personal data on the basis of the performance of a contract with the client business (article 7, item V of Law No. 13,709/2018), compliance with legal obligations and the legitimate interest of keeping the service secure and working.
We share data only with those necessary for the service to exist:
Data is stored on servers with restricted access and transmitted over an encrypted connection (HTTPS). Each client business has a separate database, and access to the dashboard is individual and logged.
Part of the processing takes place outside Brazil: the artificial intelligence providers process the data on servers located in other countries.
We keep conversations and records for as long as the contract with the client business is in effect. After the contract ends, the data is deleted within 90 days, unless there is a legal obligation to retain it.
You can request the deletion of your data at any time, free of charge, by
emailing contato@connu.online with the subject
Data deletion, including the phone number or Instagram @ used to
contact the business.
The request is acknowledged within 5 business days and completed within 30 days. Deletion removes the messages, attachments and records associated with you from Connu's databases.
If the business you talked to also keeps its own records outside Connu, you will need to request deletion directly from that business.
Under article 18 of the LGPD, you can request confirmation of processing, access, correction, anonymization, portability, information about sharing and withdrawal of consent. Requests should be sent to contato@connu.online.
The Connu dashboard only uses the cookies needed to keep the user's session signed in. We do not use advertising cookies or cross-site tracking.
We may update this policy. The last updated date at the top indicates the current version; relevant changes are communicated to client businesses.
Questions about privacy and requests related to personal data: contato@connu.online
Connu Sistemas Ltda · CNPJ 69.154.850/0001-40 · contato@connu.online